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FAQ

Visiting Us

Do you take reservations?

Yes! Please note that we do not book reservations by phone or through our social media. All reservations must be made online through our website.

Click here to make a reservation.

Do you accept walk-ins?

Yes! We only book half of our tables with reservations. Walk-ins are welcome for the other tables. If we are full, we keep a waitlist at the door and we will send you a text message when a table is ready for you.

During our busiest times of the year, you'll usually have the best luck getting in more easily from 3pm-5pm.

Do you allow pets on the patio?

Yes! When our patio is open, you are welcome to bring along your well-behaved pooch.

In the winter, only service animals are permitted. Pets are not permitted in the Bubbles & The Yurt.

What are your hours?

Please click here to see our hours. Our last call for the kitchen occurs 30 minutes prior to closing. 

Are you open on holidays?

Yes, we are open on most holidays. We post any closures on our social media and typically send out post with our holiday hours as well.

Do you serve food?

Yes! We have an incredible menu that pairs perfectly with our beer.

Our food is not like other offerings you'll find around here. It is a small menu of elevated comfort foods, sharing & small plates that change seasonally. One thing stays the same... our culinary team creates our dishes from scratch using locally sourced Ontario ingredients and our beer when appropriate.

Our restaurant is proudly FEAST ON® certified by the Ontario Culinary Tourism Alliance meaning that we are committed to developing Ontario’s culinary identity by sourcing and showcasing the best products of Ontario. We focus on local and Northern Ontario particularly. Please click here to see our menu.

I don't drink beer, are there options for me?

Yes! We have a selection of wine, cider & non-alcoholic beverages.

Do you offer tours?

No, we do not offer tours at this time.

Our production area is just too small and too busy typically to offer a great tour.

Beer

Do you sell kegs to the public?

Yes! You can buy 20L & 30L kegs through our online store or in-person at our retail store. Our online store is kept up to date with our availability. 

How do I figure out what beers you have available right now?

Good question! We rotate through a number of styles to keep things fun & interesting. Some of our other beers keep their spots permanently.

Our beer page has all of the styles that are available to order online right now. This also closely reflects what is available in our Retail Store at the brewery.

The tap list for the Taproom & Patio is usually a little different from this, as we go through kegs and cans at a different rate.

Shipping

I’ve placed an order. When will it arrive?

Packages are picked up from the brewery 2 days a week : Wednesdays and Fridays via our courier Annex Go Fetch. 

Shipments will then take roughly 1-4 business days to arrive at their destination depending on your location. Most deliveries will be made between the hours of 9am and 5pm.

How do I track my package?

When we fulfill your order, you will receive a tracking link from us. If you don’t see movement on your package right away, don’t worry! Receiving your tracking link means we have fulfilled your order and it is awaiting our courier pick up and you’ll see updates very soon. 

The morning of the delivery, you will receive a tracking notification with estimated delivery time, an up-to-date link with delivery progress and the ability to track the vehicle when the next stop is yours.

My package hasn’t arrived or there is an issue with my delivery - what should I do?

Send us an email at info@trestlecraftbeer.ca letting us know what’s happening and we’ll get it sorted out for you.

Where can you ship beer? 

We can only ship beer within the province of Ontario.

How much does shipping cost?

We ship to most places for free if your order is over $120! Hint: Generally, this is about the cost of two cases of beer.

If you’re looking to place a smaller order, our flat rate shipping fee is $10.00 for orders over $35. 

Please note that when shipping to some rural and Northern Ontario locations, the delivery cost can increase quite significantly. In these rare cases, we may require additional shipping fees in order to get you your order. We will reach out to you if this applies to your order. If you’d like to check your address ahead of ordering, shoot us an email info@trestlecraftbeer.ca with your delivery address and we’ll get back to you!

I won’t be home during the day, can I still order?

If you have ordered alcohol someone of legal drinking age will be required to receive the order from the driver.

If you will not be home during the day, it’s best have your beer shipped to a friend, family member, neighbour or workplace where someone who is 19+ will be able to receive it.

I missed my delivery, what happens now?

If you miss your delivery with Annex Go Fetch they will attempt to deliver it again on your area’s next scheduled delivery date.

Can you ship to a PO box?

We are unable to ship to a PO box. If you’ve included a PO Box in your address please send us an email with an alternate address info@trestlecraftbeer.ca

I only received part of my order, where’s the rest?

It’s likely that your order requires multiple boxes and sometimes, boxes get separated during the shipping process and will arrive at different times.

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