Refund policy

Returns

All costs involved in the return or exchange or purchases are at the customer's cost.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@trestlecraftbeer.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All Sales are final.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@trestlecraftbeer.ca.

Cruises - Conditions & Additional Information

The companies reserve the right, without liability, to postpone, cancel, delay, shorten or change the routing of any cruises whenever, in its judgement, circumstances warrant. Cruise times are subject to weather and minimum passenger count. Payment in full upon booking. Cancellation policy- tickets are non-refundable. Cruises that are postponed will be rescheduled at a later date. Your name is added to the guest boarding list with the number of tickets you have purchased. There is no need to print your order confirmation.

Events - Conditions & Additional Information

The company reserve the right, without liability, to postpone, cancel, delay, shorten or change the event whenever, in its judgement, circumstances warrant. Start and end times may vary. Payment in full upon booking. Cancellation policy- tickets are non-refundable. Events that are postponed will be rescheduled at a later date. Your name is added to the guest list with the number of tickets you have purchased. There is no need to print your order confirmation.

Shipping
To return your product, email info@trestlecraftbeer.ca and we will contact you with instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.